Work

Agentic Scheduling & MCP Initiative

Healthcare AI Infrastructure / Agentic Commerce

Search and discovery are shifting from links to answers — and increasingly, to autonomous agents that can book appointments directly on a user's behalf. As Product Manager, I'm leading OhioHealth's initiative to prepare our digital scheduling experience for this shift, building the technical foundation and cross-team strategy for AI agents like Claude to interact directly with our systems.

Find-A-Doctor Results Redesign & Scaled Scheduling Flows

We redesigned the Find-A-Doctor (FAD) results experience, released as "SuperFAD" in January 2024, bringing provider and scheduling details into a single, streamlined view — and have continued scaling that experience across the system since. Unlike many healthcare systems, which route patients to "request an appointment" forms or MyChart's open scheduling, OhioHealth offers a true guest scheduling experience with real-time dates and times visible up front, with the option (not requirement) for established patients to log into MyChart.

AI Visibility Collective

Cross-Functional AI Strategy & Enablement

AI is fundamentally changing how patients discover and access care — through AI-generated search summaries, conversational assistants, and increasingly, autonomous booking agents. As a member of OhioHealth's AI Visibility Collective, I bring independent research on the broader AI landscape, training through Anthropic's Claude Certified Architect program, and hands-on AI experience from my work at Bold Crow to help Digital Marketing and teams across the system prepare.

AI Assistant for Resource Directories

Conversational AI + RAG

Callie is a prototype conversational AI assistant that helps families navigate community resource directories for food, housing, and healthcare, using natural language and multilingual support, with answers grounded in vetted directory data. I led product strategy and pitched the concept at Bold Crow, drawing on personal experience and years of volunteering to identify the underlying problem.

Bold Crow AI Systems

Internal AI Systems / Product Testing & Iteration

Beyond client work, Bold Crow builds its own internal AI systems to run the agency itself, testing new AI capabilities on ourselves before offering them externally. As internal product tester and feedback lead, I shaped four systems from early builds through revision, working directly with the founder on requirements and testing.

FamilyFuel: AI Meal Planning AI System

Integrated Gen AI System

FamilyFuel is a web-based, AI-powered meal planning assistant built for busy families — especially those with young athletes — who want nutritious, budget-friendly meals without the stress. It generates personalized weekly meal plans, smart grocery lists, and recipes tailored to dietary needs, budgets, and schedules. FamilyFuel is currently in waitlist / pre-launch, with a marketing landing page live at FamilyFuel.ai.